Refund Policy

At KREASI KILAT, we are dedicated to delivering exceptional services to our clients. Our refund policy complies with Indonesian law and aims to be clear and fair. Please review the detailed policy below:

1. No Refunds

   • All sales are final. Once a payment is made for any services, it is non-refundable. This policy aligns with Indonesian commercial practices and regulations.

2. Service Cancellation by KREASI KILAT

   • If KREASI KILAT unilaterally cancels your service, you will be eligible for a full refund. This refund will be processed within 14 business days from the date of cancellation.
   • Refunds will be issued through the original payment method unless otherwise agreed.

3. Non-Refundable Circumstances

   • Refunds will not be issued under the following conditions:
     • Changes in your business needs or strategy that are unrelated to our service delivery.
     • Dissatisfaction with services that meet the agreed-upon scope and quality standards.
     • Termination of services due to the client’s breach of terms and conditions.
     • Completion of the service as per the contract terms and conditions.

4. Legal Compliance

   • Our refund policy adheres to Indonesian consumer protection laws, including Undang-Undang Perlindungan Konsumen (Law No. 8 of 1999 on Consumer Protection). We ensure that all practices are transparent and fair.
   • Any disputes arising from our refund policy will be resolved in accordance with Indonesian law and may be subject to mediation or arbitration as per legal requirements.

5. Dispute Resolution

   • In the event of any disputes regarding our services or refund policy, clients are encouraged to contact our customer support team first. We are committed to resolving issues promptly and amicably.
   • If a resolution cannot be reached, the matter can be escalated to the appropriate legal authorities or consumer protection agencies in Indonesia.

6. Contact Information

   • For any questions or concerns regarding our refund policy, please contact our customer support team at support@kreasikilat.id. We are here to assist you and ensure your satisfaction with our services.

7. Acknowledgment

   • By purchasing our services, you acknowledge that you have read, understood, and agreed to this refund policy. This policy is subject to change, and any updates will be communicated to our clients in a timely manner.

Thank you for choosing KREASI KILAT. We value your trust and strive to provide the best possible service.